Terms of Sale

The owner of the online store titri.ee (hereinafter the Online Store) is OÜ Titri Grupp (registry code 16209469), located at Põllu 44, Kadrina, Lääne-Virumaa.

Validity of the sales contract, product and price information

The terms of sale apply when purchasing goods from the Online Store.

Prices for products sold in the Online Store are indicated next to the products. A delivery fee will be added to the price.

The delivery fee depends on the buyer’s location and the delivery method. The delivery fee is displayed to the buyer during checkout.

Information about the goods is provided in the Online Store right next to the product.

Placing an order

To order goods, add the desired products to the shopping cart. To place an order, fill in the required data fields and select a suitable delivery method. The total cost will then be displayed on the screen, which can be paid via a bank link or another payment solution.

The contract takes effect once the amount due is received in the Online Store’s bank account. If the ordered goods cannot be delivered because they are out of stock or for another reason, the buyer will be informed as soon as possible and the money paid (including delivery costs) will generally be refunded within 1-2 business days. Depending on the payment method, it may take up to 7 business days for the refund to arrive.

Delivery

Goods are shipped to the following countries: Estonia, Latvia, Lithuania, Finland, Sweden

Shipping costs are borne by the buyer, and the corresponding price information is displayed next to the shipping method.

Shipments within Estonia generally reach the destination specified by the buyer within 3-7 business days from the entry into force of the sales contract. Delivery outside Estonia takes place within 7 calendar days.

In exceptional cases, we have the right to deliver the goods within up to 30 calendar days.

If the Online Store has informed the buyer of delivery problems and a deadline exceeding 30 calendar days on the website or in the order confirmation, the deadline published by the Online Store applies.

Right of withdrawal

After receiving the order, the buyer has the right to withdraw from the contract concluded in the e-shop within 14 days.

The right of withdrawal does not apply if the buyer is a legal entity.

To exercise the 14-day right of return, the ordered goods must not be used in any way other than what is necessary to verify the nature, characteristics, and functioning of the goods in the same way as is permitted for testing goods in a physical store.

If the goods have been used for purposes other than what is necessary to verify their nature, characteristics, and functioning, or if they show signs of use or wear, the Online Store has the right to reduce the refundable amount in accordance with the decrease in the value of the goods.

To return the goods, a withdrawal application must be submitted and sent to the email address no later than 14 days after receiving the goods.

The costs of returning the goods are borne by the buyer, unless the reason for the return is that the item to be returned does not match the order (e.g., wrong or defective item).

The buyer must return the goods within 14 days of submitting the application or provide proof that they have handed the goods over to the carrier within the aforementioned period.

Upon receipt of the returned goods, the Online Store will immediately, but no later than 14 days after receiving the withdrawal application, refund all payments received from the buyer under the contract.

The Online Store may refuse to make refunds until it has received the item that is the subject of the contract back or until the buyer has provided proof of having sent the item back, whichever occurs first.

If the buyer has explicitly chosen a delivery method other than the cheapest standard delivery method offered by the Online Store, the Online Store is not required to refund the cost exceeding the cost associated with the standard delivery method.

The Online Store has the right to withdraw from the sales transaction and demand the return of the goods from the buyer if, due to an error, the price of the goods in the online store was marked significantly below the market price.

Right to file a claim

The Online Store is responsible for any non-compliance or defect in the goods sold to the buyer that existed at the time of delivery and which appears within two years from the delivery of the goods to the buyer. During the first year after delivery to the buyer, it is presumed that the defect already existed at the time of delivery. Rebutting this presumption is the responsibility of the Online Store.

In the event of a defect, the buyer has the right to contact the online store within two months at the latest by sending an email to info@titri.ee. The Online Store is not responsible for defects that have occurred after the delivery of the goods due to the consumer’s actions or omissions (incorrect use, accident, etc.) or if it is normal wear and tear resulting from the regular use of the item.

If the goods purchased from the Online Store have defects for which the Online Store is responsible, the Online Store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the Online Store will refund all fees associated with the sales contract to the buyer.
The Online Store will respond to the consumer’s complaint in writing or in a format that can be reproduced in writing within 15 days.

Settlement of disputes

If the buyer has any complaints regarding the Online Store, they must be sent to the email address info@titri.ee.

If the buyer and the Online Store are unable to resolve the dispute through agreement, the buyer can contact the Consumer Disputes Committee. You can review the procedural terms and submit an application here. The Consumer Disputes Committee has the competence to resolve disputes arising from the contract concluded between the buyer and the Online Store. The review of the buyer’s complaint by the committee is free of charge.

The buyer can contact the European Union’s online dispute resolution platform here.